Shipping Policy
Last Updated: 26th Aug 2026
By using this website, you agree to be bound by the following Shipping Policy.
1. General
At NYA, we are committed to delivering your orders safely and efficiently across the United Kingdom and selected countries in Europe.
2. Shipping Regions
We currently deliver within the United Kingdom and to selected countries across Europe. Availability may vary depending on your delivery location.
3. Order Processing
Orders are carefully processed and prepared within 1–2 business days, Monday to Friday, excluding public holidays.
You will receive an order confirmation once your order has been successfully processed.
4. Delivery Timeframes
Estimated delivery times are:
- United Kingdom: 2–4 business days
- Europe: 5–7 business days
Delivery times are estimates and may vary depending on your location, courier service, customs procedures, and other unforeseen circumstances.
5. Shipping Methods
We work with trusted delivery partners to ensure that your order reaches you safely and efficiently.
Available delivery options will be displayed at checkout.
6. Shipping Charges
Shipping charges, where applicable, will be calculated and displayed at checkout before you complete your purchase.
7. Tracking
Once your order has been dispatched, you may receive a shipping confirmation and tracking details, where available, allowing you to follow the progress of your delivery.
8. Customs & Import Duties
For deliveries outside the United Kingdom, customs duties, taxes, or other import charges may apply depending on the destination country and local regulations.
Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.
9. Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact our customer care team as soon as possible.
We will work with the relevant delivery partner to investigate the issue and help resolve it.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer care team using the contact details provided on our website.