Privacy Policy
Last Updated: 26th Aug 2026
By using this website, you agree to be bound by the following Privacy Policy.
1. General
At NYA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with us.
This policy is intended for customers in the United Kingdom and Europe.
2. Information We Collect
We may collect the following information:
- Name and contact details, including email address and telephone number
- Billing and delivery address
- Account and order information
- Payment-related information, processed securely through our payment service providers
- Communications you send to us
- Technical information such as IP address, browser type, device information, and website usage data
- Information collected through cookies and similar technologies, where applicable
3. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Manage your account and provide customer support
- Communicate with you regarding your purchases or enquiries
- Process payments and prevent fraudulent activity
- Improve our website, products, and customer experience
- Send marketing communications where you have agreed to receive them or where otherwise permitted by applicable law
- Meet our legal, regulatory, and business obligations
UK and EU privacy rules require organisations to clearly explain why they process personal data, the legal basis used, how long data is retained, and, where applicable, who receives it.
4. Legal Basis for Processing
Depending on how you interact with us, we may process your personal information where it is necessary:
- To perform a contract with you, such as processing and delivering your order
- To comply with legal obligations
- For our legitimate business interests, where these do not override your rights and interests
- With your consent, where consent is required
5. Sharing Your Information
We may share your information only where necessary with trusted service providers, including:
- Payment service providers
- Delivery and logistics partners
- Website hosting and technology providers
- Professional advisers and other service providers where legally or operationally necessary
We do not sell your personal information to third parties.
If personal data is transferred outside the UK or European Economic Area, appropriate safeguards will be applied where required by applicable data protection law.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfil orders
- Provide customer support
- Meet legal or accounting obligations
- Resolve disputes
- Enforce our agreements
7. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your information, including direct marketing
- Request a copy of certain information in a portable format
- Withdraw consent where processing is based on consent
These rights are recognised under UK and European data protection frameworks, although their application can depend on the circumstances of the processing.
8. Cookies
Our website may use cookies and similar technologies to:
- Help the website function
- Remember preferences
- Analyse website usage
- Improve your browsing experience
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or withdraw cookie preferences through your browser or our cookie settings, where available.
9. Data Security
We take appropriate technical and organisational measures designed to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Marketing Communications
If you choose to receive marketing communications from us, you may unsubscribe or withdraw your consent at any time by using the unsubscribe option in our emails or by contacting us directly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated: 26-08-2026” date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the contact details provided on our website.