Return & Refund Policy

Last Updated: 26th Aug 2026

By using this website, you agree to be bound by the following Return & Refund Policy.

1. General

At NYA, we are committed to ensuring that every order reaches you in the best possible condition.

2. Eligibility for Returns & Refunds

If you receive a product that is damaged, defective, incorrect, or has another genuine issue, you may request a return or refund within 7 days of receiving your order.

3. How to Request a Return or Refund

To raise a request, please contact our customer care team within 7 days of delivery. You may be required to provide your order details along with photographs or other relevant information to help us assess the issue.

4. Review of Requests

Each return or refund request will be reviewed by our team. If the issue is found to be genuine and the request is approved, we will provide you with further instructions regarding the return or refund process.

5. Refund Process

Once a return or refund request has been approved, the refund will be processed through the original payment method, subject to applicable processing times.